AWS Managed Services mindmap

AWS Managed Services (AMS)

AWS operates your AWS infrastructure for you, with automations, runbooks and operations best practices

• Operations plans
  • AMS Accelerate: Operates new or existing accounts without a new landing zone
  • AMS Advanced: A landing zone that AMS builds and manages, with change requests
• Monitoring and incident management
  • 24/7 monitoring: Alarms and events watched around the clock
  • Incident response: AMS engineers act on incidents and work on root cause
• Patch management: Scheduled patching of EC2 instances (an add-on in Accelerate)
• Backup management: Backup plans and restores with AWS Backup
• Security management
  • Detective controls: Config rules and alerts for risky settings
  • Threat detection: GuardDuty findings handled by AMS
  • Access management: Part of AMS Advanced, not Accelerate
• Change and request management
  • Requests for change (RFCs): Approved, automated changes in AMS Advanced
  • Service requests: Ask AMS for help with operational tasks
• Cost and capacity
  • Cost optimization: Guidance and scheduling to reduce spend
  • Resource Scheduler: Starts and stops EC2, RDS and Auto Scaling resources on schedules
• Reporting and compliance
  • Monthly reports: Operational metrics, SLA adherence and spend
  • Compliance programs: AMS has been audited for programs such as SOC, ISO, FedRAMP, HITRUST and HIPAA eligibility